WHAT ARE YOU LOOKING FOR?
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Notices
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Known Issues
- [NA-01 & NA-03] Region Scramble: Winner rewards missing [Resolved]
- Items on Exchange display incorrect description
- Unable to complete The Sculptor's Way and change jobs [Resolved]
- European Server Disconnect Issue (June 10th-June 11th) [Resolved]
- GOLDEN BONANZA! Event [Resolved]
- Trochet's Chest not rewarding items for Alchemist [Resolved]
FAQ
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Gameplay
- How does Customization work?
- How does Grant Option work?
- What is Option Transmutation?
- How does Fusion work?
- How do I Dismantle items?
- How does an Enchant Transfer work?
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Account
- How to Connect your account
- How do I use coupons?
- What are the different log in methods?
- How can I delete my account?
- How do I contact Customer Support?
- How do I change audio setting?
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Technical
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Payment
- What is the refund policy for real money purchases?
- My payment keeps getting declined. What should I do?
- I didn't get the items I have purchased, what should I do?
- I got charged twice for a single purchase. What should I do?
- I wish to refund a purchase. What should I do?
- I got charged for a purchase I didn't make. What should I do?