WHAT ARE YOU LOOKING FOR?
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Notices
- Updates to Our Terms of Use (July 13)
- Characters Unable to Proceed with「1ST ANNIVERSARY FESTIVAL] Event
- Server Maintenance Notice - July 12, 2022
- Region Scramble Compensation (Asia Servers)
- Pontifex's Christmas Pack
- Bonanza Event Conclusion Announcement
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Known Issues
- Facebook account log-in issues [Resolved]
- Solus Magic Quartz (obtained from Daily Attendance Reward day 27th) [Resolved]
- Season Pass Mission and Reward Issue
- Missing Duel Tier Rewards
- Additional rewards from packages [RESOLVED]
- Duels did not reset (EU) [RESOLVED]
FAQ
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Gameplay
- Buddy Farm
- Buddy Training
- How does Customization work?
- How does Grant Option work?
- What is Option Transmutation?
- How does Fusion work?
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Account
- Server Merge FAQ
- How to Connect your account
- How do I use coupons?
- What are the different log in methods?
- How can I delete my account?
- How do I contact Customer Support?
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Technical
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Payment
- What is the refund policy for real money purchases?
- My payment keeps getting declined. What should I do?
- I didn't get the items I have purchased, what should I do?
- I got charged twice for a single purchase. What should I do?
- I wish to refund a purchase. What should I do?
- I got charged for a purchase I didn't make. What should I do?
Guides
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Account Settings
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Gameplay
- Advanced Continuous Skills - Effects by Level
- Equipment Modification - Guide
- [Common] 2nd Job Introduction and Skills - Guide
- [Lancer] 2nd Job Introduction and Skills - Guide
- [Alchemist] 2nd Job Introduction and Skills - Guide
- [Sculptor] 2nd Job Introduction and Skills - Guide