If you want to refund a real money purchase made in-game, please first refer to the refund policy below!
- Purchase was made less than 72 hours ago
- Any packages/items that have already been used or cannot be removed from the account are ineligible for a refund.
- Your account has not been involved in any fradulent activities and not violated our Terms of Service.
■ Requesting Refunds
Google Play purchase:
Contact our Support team by sending a ticket including the following information:
- In-game User number and User name
- Payment date
- A snip of Google Play receipt
You can find the receipt in the confirmation mail you got from Google Play Store after your purchase. If you can’t find your confirmation email, you can get a receipt online:
- Visit pay.google.com/ and sign in with your Google account
- On the left, Click on Activity
- Select an order to see your receipt
- Your order number is on the receipt page
Apple Store purchase:
- Go to reportaproblem.apple.com
- Sign in with your Apple ID and password
- If you see the ""Report"" or ""Report a Problem"" button next to the item that you want to request a refund for, click it
- Follow the instructions on the page to choose the reason why you want a refund and submit your reques