Sometimes there can be a small delay before the items are sent to your mailbox. Please try to restart the game and check your mailbox again to see if the item has been added or not. In the case that you did get charged for the purchase but still did not receive the items, please wait 24 hours as your purchase may be automatically refunded.
If you've waited 24 hours and you received neither a refund nor the items, please send us a ticket by clicking the "Contact Us" button below and provide us with the following info so that we can investigate your issue further:
[Google Play]
- In-game User number and User name
- Payment date
- A snip of your Google Play receipt
You can find the receipt in the confirmation mail you got from Google Play Store after your purchase. If you can’t find your confirmation email, you can get a receipt online:
- Visit pay.google.com/ and sign in with your Google account.
- On the left, Click on Activity.
- Select an order to see your receipt.
- Your order number is on the receipt page."
[iOS App Store]
- In-game User number and User name
- Payment date
- A snip of your Apple Store purchase receipt