We are aware of the issue on the NA-01 and NA-03 Servers where the Region Scramble rewards for the top 3 Guilds were not distributed.
We have been able to find the cause and it will be fixed with the upcoming maintenance.
The Guilds that missed out on their ranked rewards from the Region Scramble, will receive them with the upcoming maintenance.
Unfortunately, as a maintenance will be required to correct the issue, if you attempted to participate in the Region Scramble this week (12th July - 19th July) and achieved one of the top places, the winner rewards will not be automatically distributed on Monday 00:00 server time on 19th of July. However, we will make sure to include any Guilds that qualified for the 2nd week together with the previous week's missed Scramble rewards in the already planned Scramble reward distribution with the upcoming maintenance.
We would like to apologize for this inconvenience and we really appreciate your patience and understanding.
All missing rewards (Guild Coins, Insignia Bundles, Soul Fragments) have been delivered to the qualified guild's storage. Additional compensation has been sent (300 Insignia) to the affected players due to the delay with the rewards and because we could not restore the missed Siege Buff. The issue has been resolved and from now on the rank rewards will be delivered normally.