FAQ
Gameplay
- How does Customization work?
- How does Grant Option work?
- What is Option Transmutation?
- How does Fusion work?
- How do I Dismantle items?
- How does an Enchant Transfer work?
Account
- Server Merge FAQ
- How to Connect your account
- How do I use coupons?
- What are the different log in methods?
- How can I delete my account?
- How do I contact Customer Support?
Technical
Payment
- What is the refund policy for real money purchases?
- My payment keeps getting declined. What should I do?
- I didn't get the items I have purchased, what should I do?
- I got charged twice for a single purchase. What should I do?
- I wish to refund a purchase. What should I do?
- I got charged for a purchase I didn't make. What should I do?