FAQ

Gameplay

• How does Customization work?
• How does Grant Option work?
• What is Option Transmutation?
• How does Fusion work?
• How do I Dismantle items?
• How does an Enchant Transfer work?

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Account

• How to Connect your account
• How do I use coupons?
• What are the different log in methods?
• How can I delete my account?
• How do I contact Customer Support?
• How do I change audio setting?

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Technical

• Unable to update the game
• I cannot download the game due to lack of space on my device, what do I do?
• I cannot connect or run the game! Please help!
• What OS and devices are recommended for Moonlight Sculptor?

Payment

• What is the refund policy for real money purchases?
• My payment keeps getting declined. What should I do?
• I didn't get the items I have purchased, what should I do?
• I got charged twice for a single purchase. What should I do?
• I wish to refund a purchase. What should I do?
• I got charged for a purchase I didn't make. What should I do?

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